At Phoebe Tools, customer satisfaction is our priority. If you receive a defective or damaged product, you may request a return or refund under the following conditions.

1. Eligibility for Returns

  • Returns are accepted only for defective or damaged products.
  • Customers must notify us within 7 days of receiving the order.
  • The product must be in unused condition, with original packaging and all accessories included.
  • Change-of-mind returns are not accepted.

2. Return Process

To request a return:

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Provide your order details and attach clear photos of the damaged or defective product.
  3. Our team will review your request and provide return instructions if eligible.
  4. The product must be returned to the provided address within 10 days of approval.

3. Refund Policy

  • Refunds will be processed only after we receive and inspect the returned product.
  • Approved refunds will be issued within 5-7 business days via the original payment method (Cash on Delivery refunds may be processed through cash.
  • Shipping charges (if applicable) are non-refundable.

4. Exchanges

  • If you prefer a replacement instead of a refund, we can arrange for an exchange of the same product, subject to availability.
  • Exchanges follow the same return eligibility criteria.

5. Contact Information

For return and refund requests, please contact us at:
📧 Email: [email protected]

By purchasing from Phoebe Tools, you agree to this Return and Refund Policy.